Close to the U.S.
Same working day as your U.S. team, with no overnight delays.
Nearshore contact center
Your nearshore team in Santo Domingo, in step with U.S. hours.
Vixicom has operated from Santo Domingo, Dominican Republic, since 2004. Our time zone lines up with U.S. Eastern business hours, our agents speak English and Spanish, and U.S. managers can reach the team without overnight handoffs.
Bilingual talent
English and Spanish agents recruited for each program.
Our own facility
A secure, PCI-compliant center that we run and staff 24/7.
People + AI
The PAIR Model gives every agent real-time AI support.
How we get started
- 01Discovery call: we learn your volumes, channels, hours and systems.
- 02We recruit and train a dedicated bilingual team on your brand and processes.
- 03Launch, typically 3 to 6 weeks after kickoff depending on complexity.
- 04We manage the team day to day: scheduling, quality, coaching and reporting.
A good fit for
- Companies moving support or sales offshore for the first time
- Teams that need Spanish-language coverage
- Operations scaling from a pilot to a full department
Let's talk about your operation.
Tell us when suits you and a Vixicom specialist will confirm the call.