Dedicated agents
A team recruited and trained for your brand, not a shared pool.
Outsourced customer support
Bilingual customer support teams, staffed and managed by Vixicom.
We supply the people, the facility and the management. Your customers reach trained English- and Spanish-speaking agents who work in your systems and follow your policies, while our AI tools help them find answers and stay compliant on every call.
English and Spanish
Bilingual agents for your U.S. and Latin American customers.
24/7 coverage
Phone, chat and email support around the clock from our Santo Domingo center.
AI on every call
Live Assist suggests answers, and every interaction is reviewed for quality.
How we get started
- 01Discovery call: we learn your volumes, channels, hours and systems.
- 02We recruit and train a dedicated bilingual team on your brand and processes.
- 03Launch, typically 3 to 6 weeks after kickoff depending on complexity.
- 04We manage the team day to day: scheduling, quality, coaching and reporting.
A good fit for
- Customer care and technical support
- Order, billing and account questions
- Overflow and after-hours coverage
Let's talk about your operation.
Tell us when suits you and a Vixicom specialist will confirm the call.