People
Human judgment
- · Bilingual agents
- · Empathy and brand voice
- · Complex decisions
The Unique Vixicom PAIR Model
People + AI = Results
AI on every call. People who turn it into results.
The PAIR Model puts AI at the center of every program. It listens, guides, flags opportunities and scores every interaction. Our bilingual agents decide what to do with that intelligence.
The assessment itself runs on PAIR AI — it reads your website, listens to your description and fills in the details for you.
PAIR
What is the Unique Vixicom PAIR Model
Human ingenuity, paired with AI performance.
The Unique Vixicom PAIR Model is a hybrid framework engineered to maximize client success by seamlessly integrating artificial intelligence with human expertise. We assess your goals, design the right mix, and run a program where people and AI elevate each other.
01
Assess
02
Design
03
Perform
Customer serviceInbound salesOutbound salesMarketingLead generation
AI
AI on every interaction
- · Live guidance
- · 100% quality review
- · Summaries and forecasting
Results
Results you can measure
- · More conversions
- · Faster ramp-up
- · Consistent quality
Live Agent Assist · real-time AI on screen
Watch the AI assist a live call.
Live Assist listens to the conversation and reads your knowledge base in real time. Press play and follow a sales call from greeting to close.
Answers from your knowledge base
Policies, pricing and product details appear with the source shown.
Guided call flow
The agent always knows the next step and never skips one.
Compliance reminders
Required disclosures appear at the right moment.
Decision support
The best option is suggested. The agent decides.
Our AI toolkit
Built into the operation, not bolted on.
Live Agent Assist
Knowledge-base answers, next steps and reminders on screen in real time.
Guided call flows
Every agent follows the right path from greeting to close.
Live transcription & sentiment
Every call transcribed by speaker, with mood tracked live.
Opportunity flagging
Upsell and retention moments surface while the call is live.
Automatic summaries
Notes and dispositions are written so the next call starts sooner.
AI quality scoring
Every interaction is checked for quality and compliance.
Forecasting & staffing
Volume is predicted so the right team is on the floor.
Back-office validation
AI reads documents and flags errors before they reach you.
How the PAIR Model works
Four steps. AI powers each one; people own each one.
Prepare
AI Build training and simulations from your material.
People Trainers certify every agent.
Assist
AI Put answers, next steps and disclosures on screen.
People The agent delivers them in your voice.
Inspect
AI Score every interaction and flag risk.
People Experts coach from what AI finds.
Refine
AI Turn calls into trends and forecasts.
People Your team improves the program with you.
Maximizing AI through the human touch
Let AI do what it does best, so people can do what only people can.
AI handles
- Listening to and transcribing every call
- Spotting intent, sentiment and opportunities
- Guiding the agent step by step
- Summarizing and scoring quality
People handle
- Building trust with customers
- Closing sales and saving accounts
- Solving complex cases
- Making the final decision
Our rule: every AI output has a human owner. Nothing reaches your customer without professional review.
22,000+
calls handled daily
16,500+
leads generated daily
6,800+
upsells achieved daily
100+
years of leadership experience
24/7
coverage · PCI-compliant
Free PAIR Assessment
Find out where AI + people can improve your operation
10 minutes · Instant score · Expert report in 72 hours